TERMS AND CONDITIONS OF SALE
La Belle Audace

Last updated: 17 November 2025

1. LEGAL INFORMATION

Trading Name: La Belle Audace
Contact: flombardo@labelleaudace.com

2. PURPOSE AND SCOPE

These General Terms and Conditions of Sale (hereinafter « GTC ») govern all contractual relationships between La Belle Audace (hereinafter « the Provider ») and any individual or legal entity (hereinafter « the Client ») wishing to purchase the following products and services:

• Digital ebooks in PDF, EPUB, and MOBI formats

• Physical books sold via the Amazon platform

• Customised in-person coaching sessions

Any order implies unreserved acceptance of these GTC, which take precedence over any other document, unless otherwise agreed in writing by the Provider prior to the order.

3. PRODUCTS AND SERVICES
3.1 Digital Ebooks

Ebooks are offered in three formats: PDF, EPUB, and MOBI. The Client receives a unique download link providing access to all three formats simultaneously.

Characteristics:

• Download link valid for 12 months from the date of purchase

• Unlimited downloads during this period

• No watermark or DRM system

• Strictly private and personal use only

3.2 Physical Books

Physical books are sold exclusively via the Amazon platform. Amazon’s terms of sale, shipping, and returns apply in full. The Provider is not involved in logistics, shipping, or return management.

3.3 Customised Coaching Sessions

• Format: In-person sessions only

• Duration: 3 hours per session

• Service Area: Within a 2000 km radius of Geneva (Switzerland)

Sessions can take place at the Client’s home, a location chosen by the Client, or a mutually agreed-upon space.

4. PRICING AND PAYMENT TERMS
4.1 Prices

Prices are indicated in Swiss Francs (CHF) or Euros (EUR) depending on the product, all taxes included. The Provider reserves the right to change its prices at any time, it being understood that products and services will be invoiced based on the prices in effect at the time of order validation.

4.2 Payment

• For ebooks and coaching sessions: Payment is made via the secure Stripe platform. Accepted payment methods are credit cards and other means offered by Stripe.

• For physical books: Payment is made directly on the Amazon platform according to its defined terms.

Payment is due immediately and in full upon order, unless otherwise expressly stated.

4.3 Travel Expenses (Coaching)

For coaching sessions requiring the Provider to travel beyond Geneva and its immediate surroundings, a travel surcharge will be invoiced in addition to the session price.

This surcharge corresponds to the actual expenses incurred (transport, accommodation if necessary) and will be calculated based on publicly available rates on travel websites at the time of booking. The amount will be communicated to the Client for validation before final confirmation of the session.

5. ORDER AND CONFIRMATION
5.1 Order Process

The order is considered final after:

• Client validation of the cart

• Acceptance of these GTC

• Full payment of the amount due

5.2 Confirmation

An order confirmation is sent by email to the address provided by the Client. It is the Client’s responsibility to verify the accuracy of this confirmation and report any errors within 48 hours.

6. DELIVERY AND PRODUCT ACCESS
6.1 Ebooks

The download link is sent by email within a maximum of 24 hours after payment validation. This link remains active for 12 months and allows unlimited downloads during this period.

The Client is solely responsible for:

• Backing up downloaded files

• The compatibility of their reading devices with the offered formats

• Safekeeping the download link

After the 12-month period, no new link will be provided free of charge. The Client must make a new purchase to regain access to the files.

6.2 Physical Books

Delivery of physical books is managed entirely by Amazon. Delivery times, methods, and fees are those defined by the Amazon platform at the time of order.

6.3 Coaching Sessions

Session dates and locations are agreed upon mutually between the Provider and the Client via email exchange. Written confirmation will be sent to the Client at least 7 days before the scheduled date.

7. EBOOK USAGE RIGHTS
7.1 Usage License

The purchase of an ebook grants the Client a personal, non-exclusive, and non-transferable license. This license authorises only:

• Personal reading on the Client’s devices

• Making backup copies for strictly private use

• Printing for personal use

7.2 Strict Prohibitions

The Client is strictly prohibited from:

• Distributing, sharing, reselling, renting, or lending the files

• Disseminating all or part of the content on the Internet or any other medium

• Reproducing, copying, or transmitting the files to third parties

• Modifying, adapting, or creating derivative works

• Removing or modifying intellectual property notices

Any violation of these prohibitions exposes the Client to legal proceedings for counterfeiting and piracy, in accordance with Swiss and international intellectual property laws.

7.3 Control and Sanctions

The Provider reserves the right to immediately and without notice invalidate any download link in case of suspected or proven fraudulent use, without any obligation of refund.

8. LIABILITY AND WARRANTIES
8.1 Digital Ebooks

The Provider guarantees:

• The conformity of the files to the advertised formats (PDF, EPUB, MOBI)

• The accessibility of the download link for 12 months

The Provider declines all responsibility concerning:

• Direct or indirect damage caused to the Client’s reading devices (computers, e-readers, tablets, smartphones, etc.)

• Data loss resulting from a failure of the Client’s devices

• Incompatibility of files with certain devices or reading software

• Internet connection problems preventing download

• Loss of the download link by the Client

• Incorrect or fraudulent use of the files by the Client

It is the Client’s responsibility to ensure the compatibility of their devices and to have adequate antivirus software and backups.

8.2 Physical Books

Amazon’s Responsibility: Responsibility regarding the physical condition of the book, its shipment, delivery, and any damage incurred during transport lies exclusively with Amazon. The Provider cannot be held responsible for:

• Delivery delays

• Damaged or lost packages

• Manufacturing or printing defects

• Any claim regarding the physical state of the book

Claims: Any claim concerning a physical book must be addressed directly to Amazon’s customer service, in accordance with their general terms and conditions of sale.

8.3 Coaching Sessions

Nature of the Service: Coaching sessions are advisory and personalised accompaniment services. They do not constitute in any way:

• Medical or psychological treatment

• A guarantee of specific results

• An obligation of result

The Provider undertakes to:

• Provide the service with professionalism and benevolence

• Respect the confidentiality of exchanges

• Be present at the agreed dates and locations

The Provider declines all responsibility concerning:

• Decisions made by the Client following the sessions

• Results obtained or not obtained by the Client

• Consequences of implementing or not implementing the advice given

• Indirect damages, including loss of income, moral prejudice, or others

Liability Limit: In any event, the Provider’s liability is limited to the amount actually paid by the Client for the session in question.

9. RIGHT OF WITHDRAWAL AND REFUNDS
9.1 General Principle: No Refunds

In accordance with the digital nature of ebooks and the personalised nature of coaching sessions, no refunds will be granted after delivery of the product or performance of the service, except for mandatory legal provisions to the contrary.

9.2 Ebooks

Once the download link has been sent to the Client, the right of withdrawal is deemed to have expired, as the Client has expressly agreed that the supply of the digital content begins immediately.

No refund will be issued for:

• Dissatisfaction with the content

• Incompatibility with the Client’s devices

• Loss or forgetting of the download link

• Non-use of the product

Exception: In case of a proven technical impossibility to access the files attributable to the Provider (defective link, corrupted files), a new link will be provided within 48 hours. If the problem persists, a full refund will be issued.

9.3 Physical Books

Requests for refunds or returns concerning physical books must be addressed directly to Amazon according to their procedures. The Provider does not intervene in these processes.

9.4 Coaching Sessions

No refund will be granted for:

• Dissatisfaction with the session content

• Results not meeting the Client’s expectations

• Incompatibility of approach or personality

Exception: If the Provider is unable to provide the session for reasons beyond their control (illness, force majeure), two options are offered:

• Postponement of the session to a later date

• Full refund of the amount paid

10. CANCELLATION AND MODIFICATION
10.1 Cancellation by the Client

Coaching Sessions:

• Cancellation more than 72 hours before the session: The Client can cancel or request a postponement free of charge. The sums paid are fully refunded or credited towards a future date.

• Cancellation between 72 hours and 24 hours before the session: A cancellation fee of 25% of the session amount will be retained. If travel by the Provider was planned, travel expenses already incurred or non-refundable (transport tickets, accommodation booking) remain fully due in addition to the 25%.

• Cancellation less than 24 hours before the session or Client no-show: The session is due in its entirety, including travel expenses. No refund will be issued.

Ebooks and Physical Books: No cancellation is possible after payment validation.

10.2 Cancellation by the Provider

In case of cancellation by the Provider (illness, force majeure, exceptional circumstances), the Client will be informed as soon as possible. The Client may choose between:

• A postponement of the session without additional costs

• A full refund of the sums paid, including any potential travel expenses

11. INTELLECTUAL PROPERTY
11.1 Ebook Content and Coaching Material

All content provided by La Belle Audace (texts, images, graphics, logos, videos, methodologies, exercises, etc.) is protected by Swiss and international copyright and intellectual property laws.

Any reproduction, representation, dissemination, marketing, modification, or exploitation, in whole or in part, without prior written authorisation from the Provider, is strictly prohibited and constitutes counterfeiting liable to criminal and civil sanctions.

11.2 Trademark

« La Belle Audace » is a trademark used by the Provider. Any unauthorised use of this trademark is prohibited.

12. PERSONAL DATA AND CONFIDENTIALITY
12.1 Data Collection

The personal data collected (name, surname, email, billing address, etc.) are necessary for processing orders and providing services.

12.2 Data Use

Data is used exclusively for:

• Order management

• Provision of products and services

• Sending communications related to orders

• Service improvement (with prior consent for marketing communications)

12.3 Data Retention

Data is retained for the duration necessary to achieve the purposes mentioned above and in accordance with legal retention obligations.

12.4 Client Rights

In accordance with Swiss data protection legislation (FADP), the Client has the right to access, rectify, delete, and object to the processing of their personal data. These rights can be exercised by contacting: flombardo@labelleaudace.com

12.5 Confidentiality of Coaching Sessions

The Provider undertakes to maintain total confidentiality of information exchanged during coaching sessions, unless required by law or in case of imminent danger.

13. FORCE MAJEURE

The Provider’s liability cannot be engaged in case of force majeure or circumstances beyond its control (natural disaster, war, riot, strike, computer failure, failure of Stripe or Amazon, epidemic, etc.) preventing the normal execution of the contract.

In this case, the Provider will inform the Client as soon as possible and propose, depending on the circumstances:

• A postponement of the service

• Cancellation with a refund of sums received (excluding expenses already incurred and non-recoverable)

14. DISPUTE RESOLUTION
14.1 Mediation and Arbitration

In case of a dispute or claim regarding the interpretation, execution, or termination of these GTC, the parties undertake to seek an amicable solution before any legal action.

The Client can contact the Provider at: flombardo@labelleaudace.com

If no amicable solution is found within 30 days of notifying the dispute, the parties agree to resort to mediation or arbitration before any judicial proceedings.

14.2 Governing Law and Jurisdiction

These GTC are governed by Swiss law.

In case of failure of mediation or arbitration, any dispute relating to the interpretation or execution of these GTC shall fall under the exclusive jurisdiction of the courts of Nyon, canton of Vaud, Switzerland.

15. ACCEPTANCE OF THE GTC

Placing an order implies full and complete acceptance of these General Terms and Conditions of Sale, which the Client acknowledges having read, understood, and accepted without reservation.

The Provider reserves the right to modify these GTC at any time. The applicable GTC are those in effect on the date of the order.

16. CONTACT

For any questions regarding these GTC or the products and services offered:

Email: flombardo@labelleaudace.com

Last updated: 17 November 2025